The online purchasing process is quite simple, however if you experience any difficulties please consult our FAQ section or contact us.
After the validation of the purchase and respective payment, the orders will be sent.
Usually the shipping time is up to 2 working days, but there may be delays at exceptional times. If your order takes longer than expected, please contact us so we can check with the carrier for the reason for the delay.
For shipments outside Portugal and due to the numerous variations in services, delivery time will be subject to consultation.
CONTINENTAL PORTUGAL
For purchases with normal shipping by Carrier:
| ORDER VALUE | SHIPPING VALUE |
| 0€ - 100€ | 5€ |
| 100€ - 200€ | 10€ |
| 200€ - 300€ | 15€ |
| 300€ - 400€ | 20€ |
| +400€ | 0€ |
For purchases worth €400 or more in products, shipping costs are free.
For purchases with collection at a CTT station:
| ORDER VALUE | SHIPPING VALUE |
| 0€ - 100€ | 4€ |
| 100€ - 200€ | 8€ |
| 200€ - 300€ | 12€ |
| 300€ - 400€ | 16€ |
| +400€ | 0€ |
For purchases worth €400 or more in products, shipping costs are free.
For purchases with collection at our facilities (Trofa) no shipping costs apply.
AZORES AND MADEIRA
Shipping costs to the Azores and Madeira will depend on the shipping method, to be agreed with the client.
REST OF THE WORLD
Shipping costs are subject to consultation.